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	<title>Hourglass8 &#187; Technology</title>
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		<title>Interface List: file opens on Windows 7 start-up</title>
		<link>http://hourglass8.org/2011/07/31/interface-list-file-opens-on-windows-7-start-up/</link>
		<comments>http://hourglass8.org/2011/07/31/interface-list-file-opens-on-windows-7-start-up/#comments</comments>
		<pubDate>Mon, 01 Aug 2011 04:38:23 +0000</pubDate>
		<dc:creator>David Angel</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Interface List]]></category>
		<category><![CDATA[linkedin]]></category>
		<category><![CDATA[startup]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Windows 7]]></category>

		<guid isPermaLink="false">http://hourglass8.org/?p=415</guid>
		<description><![CDATA[<br/>Problem A file called [User Name] attempts to open after starting up Windows 7.  Selecting WordPad opens a document, where the first words read &#8220;Interface List.&#8221; My [User Name] file said (with some characters removed): ========================================================== Interface List 14&#8230;[characters removed] &#8230;&#8230;Bluetooth Device (Personal Area Network) 12&#8230;[characters removed] &#8230;&#8230;Broadcom 4322AG 802.11a/b/g/draft-n Wi-Fi [...]]]></description>
			<content:encoded><![CDATA[<br/><h2>Problem</h2>
<p>A file called <em>[User Name]</em> attempts to open after starting up Windows 7.  Selecting <em>WordPad</em> opens a document, where the first words read &#8220;Interface List.&#8221; My <em>[User Name]</em> file said (with some characters removed):</p>
<blockquote><p>==========================================================<br />
Interface List<br />
14&#8230;[characters removed] &#8230;&#8230;Bluetooth Device (Personal Area Network)<br />
12&#8230;[characters removed] &#8230;&#8230;Broadcom 4322AG 802.11a/b/g/draft-n Wi-Fi Adapter<br />
11&#8230;[characters removed] &#8230;&#8230;Realtek PCIe GBE Family Controller<br />
1&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;Software Loopback Interface 1<br />
17&#8230;[characters removed] e0 Microsoft ISATAP Adapter<br />
20&#8230;[characters removed] e0 Teredo Tunneling Pseudo-Interface<br />
18&#8230;[characters removed] e0 Microsoft ISATAP Adapter #2<br />
==========================================================<br />
<span id="more-415"></span></p></blockquote>
<h2>Determining the Causes</h2>
<p><strong>First</strong>, I Googled &#8220;windows 7 interface list&#8221; and found <a title="I keep getting Interface List on start up." href="http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/i-keep-getting-interface-list-on-start-up/36972b69-a0b6-4687-bdbc-7f918324228e" target="_blank">I keep getting Interface List on start up</a>, which described my problem exactly.  However, it was useless in solving the problem. I didn&#8217;t find any other useful links in this search.</p>
<p><strong>Second</strong>, I Googled &#8220;windows 7 interface list file&#8221; and found <a title="Windows 7 startup, open unknown file" href="http://forums.techguy.org/windows-7/893549-windows-7-startup-open-unknown.html" target="_blank">Windows 7 startup, open unknown file</a>, which also described my problem exactly. A user by the name <a href="http://forums.techguy.org/members/293555-mosquito555.html" target="_blank">Mosquito555</a> suggested the following coures of action:</p>
<blockquote><p>The startup folder can be accessed via the start menu. Click on the start orb, all programs, you should be able to find the startup folder there.</p>
<p>Additionally, type &#8220;msconfig&#8221; on the start menu&#8217;s search field. Navigate to the &#8220;Startup&#8221; and/or &#8220;Services&#8221; tabs and check if you can find anything related there.</p>
<p>This file is somehow related to your wireless/ethernet adapter. You could try reinstalling their drivers and see if that helps.</p>
<p>In any case I suggest keeping a backup of this file until you determine if it&#8217;s needed or not.</p></blockquote>
<p>However, this information didn&#8217;t provide any means to solve my problem (although would be crucial in my solution, below). There were no other useful links in this search.</p>
<p><strong>Third</strong>, I Googled &#8220;windows 7 interface list start up&#8221; and found <a title="Interface list popup at startup after installing GTalk for Windows" href="http://www.google.com/support/forum/p/Talk/thread?tid=0bcf876978e25c2c&amp;hl=en" target="_blank">Interface list popup at startup after installing GTalk for Windows</a>, which described my problem almost perfectly.  A user by the name <a href="http://www.google.com/support/forum/p/Talk/user?userid=10799059976693898469&amp;hl=en" target="_blank">cornell-undergrad</a> provided the following solution:</p>
<blockquote><p>Go to Start&#8230;Run&#8230; Type &#8216;regedit&#8217; and press enter to enter the Registry Editor in HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run</p>
<p>Select the googletalk entry there, right click, and select modify to insert quotes to specify the correct file path</p>
<p>Example:</p>
<p>Change C:\Users\(username)\AppData\Roaming\Google\Google Talk\googletalk.exe /autostart</p>
<p>To &#8221;C:\Users\(username)\AppData\Roaming\Google\Google Talk\googletalk.exe&#8221; /autostart</p>
<p>By inserting the quotes to specify the file path, which was left out for some reason, where (username) is where your Windows User Name would be (probably with spaces, which caused the entire problem). Hope this helps!</p></blockquote>
<p>The only problem is my Google Talk didn&#8217;t reference my [user name] so this solution didn&#8217;t work for me. However, this solution, with some minor adjustments, would be the basis for my own solution.</p>
<h2>Solution</h2>
<p>Editing the registry seemed to have been successful for a very similar problem, so I looked for a pattern. Using the suggestions from <a href="http://forums.techguy.org/members/293555-mosquito555.html" target="_blank">Mosquito555</a> and <a href="http://www.google.com/support/forum/p/Talk/user?userid=10799059976693898469&amp;hl=en" target="_blank">cornell-undergrad</a>, I came up with the following solution:</p>
<ol>
<li>Select Start and run MSConfig</li>
<li>Select the Startup tab and sort the list by Command</li>
<li>Look for Startup Items that begin with C:\Users\[user name]</li>
<li>MusicManager, by Google, should be the culprit (and almost an exact match for <a href="http://www.google.com/support/forum/p/Talk/user?userid=10799059976693898469&amp;hl=en" target="_blank">cornell-undergrad</a>&#8216;s solution, just changing &#8220;Google Talk&#8221; to &#8220;Music Manager&#8221;)</li>
<li>Run RegEdit</li>
<li>Go to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run</li>
<li>Right click MusicManager and select Modify</li>
<li>Change C:\Users\[user name]\AppData\Local\Programs\Google\MusicManager\MusicManager.exe</li>
<li>to <strong>&#8220;</strong>C:\Users\[user name]\AppData\Local\Programs\Google\MusicManager\MusicManager.exe<strong>&#8220;</strong></li>
</ol>
<p>My mystery file no longer attempts to open at startup.  Furthermore, Music Manager is now correctly autostarting (a problem I hadn&#8217;t noticed earlier). Let me know if you have any insights into why this happened, or corrections to my solution.</p>
<h2>Sources</h2>
<ul>
<li><a title="I keep getting Interface List on start up." href="http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/i-keep-getting-interface-list-on-start-up/36972b69-a0b6-4687-bdbc-7f918324228e" target="_blank">I keep getting Interface List on start up</a></li>
<li><a title="Windows 7 startup, open unknown file" href="http://forums.techguy.org/windows-7/893549-windows-7-startup-open-unknown.html" target="_blank">Windows 7 startup, open unknown file</a></li>
<li><a title="Interface list popup at startup after installing GTalk for Windows" href="http://www.google.com/support/forum/p/Talk/thread?tid=0bcf876978e25c2c&amp;hl=en" target="_blank">Interface list popup at startup after installing GTalk for Windows</a></li>
</ul>
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		<title>Jumper Cable Confusion: Black Means Red?</title>
		<link>http://hourglass8.org/2011/06/27/jumper-cable-confusion-black-means-red/</link>
		<comments>http://hourglass8.org/2011/06/27/jumper-cable-confusion-black-means-red/#comments</comments>
		<pubDate>Mon, 27 Jun 2011 05:45:20 +0000</pubDate>
		<dc:creator>David Angel</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Automobile]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[TIL]]></category>

		<guid isPermaLink="false">http://hourglass8.org/?p=320</guid>
		<description><![CDATA[<br/>Jumper cables seem to match the color convention of car batteries. Red for positive, black for negative. The clamps are colored to ensure that you match positive-to-positive and negative-to-negative. However, in (my) instructions the black cable in the diagram represents the red jumper cable and the white cable in the [...]]]></description>
			<content:encoded><![CDATA[<br/><div id="attachment_321" class="wp-caption alignright" style="width: 300px"><div class="wp-caption-inside"><a href="http://hourglass8.org/wp-content/uploads/2011/06/Jumper-Cable-Instructions.jpg"><img class="size-medium wp-image-321 " style="border: 1px solid black;" title="Jumper Cable Instructions" src="http://hourglass8.org/wp-content/uploads/2011/06/Jumper-Cable-Instructions-300x225.jpg" alt="Jumper Cable Instructions" width="300" height="225" /></a><div class="wp-caption-text">Jumper Cable Instructions</div></div></div>
<p>Jumper cables seem to match the color convention of car batteries. Red for positive, black for negative. The clamps are colored to ensure that you match positive-to-positive and negative-to-negative. However, in (my) instructions the black cable in the diagram represents the red jumper cable and the white cable in the diagram represents the black jumper cable. In other words:</p>
<ul>
<li>Black (diagram) = red (jumper cable)</li>
<li>White (diagram) = black (jumper cable)<span id="more-320"></span></li>
</ul>
<p>Now, why in the world would anyone in their right mind create this potential for confusion? Well, the answer makes surprising sense. In the diagram, the black cable represents the hot wire and the white cable represents the neutral/grounded (Kuphaldt, 2007).</p>
<p>But, then why are the jumper cables red and black? Well, when there are two hot wires it is common practice to have one wire black (negative) and the other red (positive). Therefore, the red jumper cable is rightly positive and the black cable is rightly negative. However, because you ground the negative cable to the engine block of the car with the dead battery the diagram illustrates a negative grounded DC power system (Kuphaldt, 2007). Thus, both the diagram <em>and </em>the jumper cables are correct.</p>
<p>However, I can only assume that the diagram shows the positive cable as black because it wasn&#8217;t printed in color. It seems that the diagram should have indicated the positive cable as red, as black suggests a positive grounded circuit (Kuphaldt, 2007).</p>
<p>So, what happens if you follow the instructions and make the erroneous assumption that black in the diagram is negative? Well, the jumpers smoked and the positive cable melted through right at the positive clamp that was attached to the good battery . Take a  look (hint: the red clamp on the left).</p>
<div id="attachment_322" class="wp-caption aligncenter" style="width: 300px"><div class="wp-caption-inside"><a href="http://hourglass8.org/wp-content/uploads/2011/06/Destroyed-Jumper-Cables.jpg"><img class="size-medium wp-image-322 " style="border: 1px solid black;" title="Destroyed Jumper Cables" src="http://hourglass8.org/wp-content/uploads/2011/06/Destroyed-Jumper-Cables-300x225.jpg" alt="Destroyed Jumper Cables" width="300" height="225" /></a><div class="wp-caption-text">Destroyed Jumper Cables</div></div></div>
<p>Final word: let me know if I&#8217;ve made any technical errors, as I am not an electrical engineer and this information is gathered primarily through sleuthing.</p>
<p>Reference List (and for more information), in order of importance:</p>
<ul>
<li><a title="Wiring Color Codes" href="http://www.allaboutcircuits.com/vol_5/chpt_2/2.html" target="_blank">Wiring Color Codes</a></li>
<li><a title="Electrical wiring" href="http://en.wikipedia.org/wiki/Electrical_wiring#Colour_code" target="_blank">Electrical wiring</a></li>
<li><a title="NFPA 70: NATIONAL ELECTRICAL CODE" href="http://www.nfpa.org/aboutthecodes/AboutTheCodes.asp?DocNum=70&amp;EditionID=765" target="_blank">NFPA 70: NATIONAL ELECTRICAL CODE</a></li>
</ul>
<p><em>Electrical Wiring: Colour Code</em>. (n.d.). Retrieved June 26, 2011, from Wikipedia: http://en.wikipedia.org/wiki/Electrical_wiring#Colour_code</p>
<p>Kuphaldt, T. R. (2007, April 19). <em>Wiring Color Codes</em>. Retrieved June 26, 2011, from All About Circuits: http://www.allaboutcircuits.com/vol_5/chpt_2/2.html</p>
<p><em>NFPA 70: NATIONAL ELECTRICAL CODE.</em> (n.d.). Retrieved June 26, 2011, from National Fire Protection Association: http://www.nfpa.org/aboutthecodes/AboutTheCodes.asp?DocNum=70&amp;EditionID=765</p>
]]></content:encoded>
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		<title>Tron Bicycle Lighting</title>
		<link>http://hourglass8.org/2011/05/17/bicycle-lighting/</link>
		<comments>http://hourglass8.org/2011/05/17/bicycle-lighting/#comments</comments>
		<pubDate>Tue, 17 May 2011 20:54:26 +0000</pubDate>
		<dc:creator>David Angel</dc:creator>
				<category><![CDATA[Reviews]]></category>
		<category><![CDATA[Bicycling]]></category>
		<category><![CDATA[Reddit]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://hourglass8.org/?p=227</guid>
		<description><![CDATA[<br/>Project Aura: Bicycle Safety Lighting System from Project AURA on Vimeo. Man, do I want this.  While I have my front and rear lights covered I really haven&#8217;t given much thought to my side visibility other than the reflective lining of my biking gear.  However, it simply doesn&#8217;t catch the [...]]]></description>
			<content:encoded><![CDATA[<br/><p style="text-align: center;"><iframe src="http://player.vimeo.com/video/23544972?title=0&amp;byline=0&amp;portrait=0" width="400" height="225" frameborder="0"></iframe></p>
<p><a href="http://vimeo.com/23544972">Project Aura: Bicycle Safety Lighting System</a> from <a href="http://vimeo.com/user6086417">Project AURA</a> on <a href="http://vimeo.com">Vimeo</a>.</p>
<p>Man, do I want this.  While I have my front and rear lights covered I really haven&#8217;t given much thought to my side visibility other than the reflective lining of my biking gear.  However, it simply doesn&#8217;t catch the attention like the Tron-like lighting of Project Aura, by <a id="homelink" title="Ethan Frier" href="http://www.ethanfrier.com/index.html" target="_blank">Ethan Frier</a> and <a title="Jonathan Ota" href="http://www.jonathanota.com/" target="_blank">Jonathan Ota</a>.</p>
<p>Now, if only it was an easier modification to make it happen.</p>
<p>Credit for discovery where credit is due: <a title="Project Aura: Bicycle Safety Lighting System on Reddit.com" href="http://www.reddit.com/r/bicycling/comments/hdb52/project_aura_bicycle_safety_lighting_system/" target="_blank">reddit/r/bicycling</a></p>
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		<title>Building a Road Bike, Part 1: Why?</title>
		<link>http://hourglass8.org/2010/09/11/building-a-road-bike-part-1-why/</link>
		<comments>http://hourglass8.org/2010/09/11/building-a-road-bike-part-1-why/#comments</comments>
		<pubDate>Sat, 11 Sep 2010 07:41:39 +0000</pubDate>
		<dc:creator>David Angel</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Bicycling]]></category>
		<category><![CDATA[DIY]]></category>
		<category><![CDATA[linkedin]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://hourglass8.org/?p=160</guid>
		<description><![CDATA[<br/>&#8220;Why in the world would anyone decide to build/put together their own road bike?&#8221; That is the first question. The close second is, &#8220;how?&#8221; Part 1 is dedicated to &#8220;why?&#8221; and Part 2 is dedicated to &#8220;how?&#8221; and will probably have some sections titled &#8220;WTF is that?&#8221; and &#8220;can I return this [...]]]></description>
			<content:encoded><![CDATA[<br/><div id="attachment_247" class="wp-caption alignright" style="width: 300px"><div class="wp-caption-inside"><a href="http://hourglass8.org/wp-content/uploads/2011/05/09132010467.jpg"><img class="size-medium wp-image-247 " style="border: 1px solid black;" title="Bike Build" src="http://hourglass8.org/wp-content/uploads/2011/05/09132010467-300x225.jpg" alt="Bike Build" width="300" height="225" /></a><div class="wp-caption-text">Unfinished Bike Build</div></div></div>
<p>&#8220;Why in the world would anyone decide to build/put together their own road bike?&#8221; That is the first question. The close second is, &#8220;how?&#8221;</p>
<p>Part 1 is dedicated to &#8220;why?&#8221; and <a title="Building a Road Bike, Part 2: How?" href="http://hourglass8.org/2011/05/25/building-a-road-bike-part-2-how/" target="_blank">Part 2</a> is dedicated to &#8220;how?&#8221; and will probably have some sections titled &#8220;WTF is that?&#8221; and &#8220;can I return this part&#8230;?&#8221; and answers to other questions that I came across along the way.</p>
<p><span id="more-160"></span></p>
<h2>The Back Story</h2>
<p>Back in 2006/2007 I started commuting to work via bicycle. I lived down in Urbana-Champaign, and got a Diamondback Maravista Hybrid from Dick&#8217;s Sporting Goods. It was a solid bike, not very expensive, a bit heavy, and sufficient for short distance riding. Fast forward in life: I moved to the suburbs, and then eventually back to the city of Chicago. Needless to say, not a lot of time was spent biking in those years.</p>
<p>I slowly resumed biking in 2010 and eventually realized one simple fact: I both hate and love biking. My commute to UIC from home is 8 miles, and my thoughts go something like this:</p>
<p><strong>1) &#8220;Why the F**K do people do this? This is stupid&#8230;</strong>&#8221;</p>
<p>To be honest, I still start out my ride hating it a little. The notion of quitting is outweighed by my disdain of duplicated effort. I push on because going home now would be a waste. I usually grimace a couple times during this part as my mind is racing faster than I am on my bike.</p>
<p><strong>2) &#8220;This is sort of nice&#8230;&#8221;</strong></p>
<p>By now, I&#8217;m passing city automotive traffic at the busy intersections. Having driven in Chicago for many years, a deep hatred of traffic sooths my soul as I swiftly bypass all those cars waiting in line. As I get into the rhythm of biking, my mind starts to slow down.</p>
<p><strong>3) &#8220;Man &#8230; this is </strong><em><strong>nice</strong></em><strong>.&#8221;</strong></p>
<p>Having cursed more than usual by now, my mind is actively working out anxieties, regrets, and other thoughts that weigh heavy on my mind. I got angry, peddled faster, and by now conclusions are forthcoming and I understand why those feelings were there. Biking becomes cathartic.</p>
<p><strong>4) &#8220;totally worth it&#8230;.&#8221;</strong></p>
<p>At this point, I&#8217;m usually nearing or am at my destination. I am hot, sweaty, and a little exhausted. My mind is mostly empty, and I&#8217;m feeling quite good from the exercise. I feel productive and have a sense of accomplishment from the bike ride. This reinforces my love of biking and makes getting back in the saddle easier.</p>
<h2>The Answer</h2>
<p>&#8220;But wait,&#8221; you might say, &#8220;that was why you like biking, not why you decided to put your own road bike together!&#8221;</p>
<p>Oh &#8230; good point. Well, the answer to that question is quite simple:</p>
<ol>
<li><strong>My hybrid is </strong><em><strong>heavy</strong></em><strong>.</strong></li>
<li><strong>I like doing things the hard way.</strong></li>
<li><strong>I don&#8217;t like feeling like a poser.</strong></li>
</ol>
<p>Now, I&#8217;m not saying that people who buy (expensive) bikes are posers. Dropping a fair amount of money on a good pre-built bike just didn&#8217;t feel right. If I were racing and needed a bike specifically for competitions I&#8217;d probably shell the cash out for a professionally built and maintained bike. But that isn&#8217;t what my road bike is for. In my case, I feel more connected to my bike by having built it up myself. It is also a great way of learning how to replace, repair, and maintain my bike.   By building the bike myself, I feel like I earn the bike.</p>
<p>My reasons for building a bike aren&#8217;t that different from riding a bike. Both requires effort, and that effort yields satisfaction. Putting together a road bike is a task that requires considerable learning (if, like me, you&#8217;ve never done it before) and effort (to do it right, and hopefully not screw up along the way). The process of building a bike itself is rewarding.</p>
<p>Finally, my hybrid is pretty heavy and that contributes to decreased biking enjoyment. Although it is in good shape, it was meant for shorter distances than what I need. My road bike is designed to fill this need: the right tools for the right jobs.</p>
<h2>The Point</h2>
<p>So, the lesson from Part 1 is this: you will know if want to build your own bike. Your reasons will probably different from mine, but once the urge to do it strikes make sure you do your research. If, during your research, that passion builds rather than diminishes, and you are not deterred by the cost and efforts required in the process&#8230;.</p>
<p>Well, odds are if you really want to build your own bike you&#8217;ll ignore any advice to the contrary, and then do it anyway.</p>
<p>So, sally forth! If you for wondering what I learned while building my road bike, then keep reading!</p>
<p><a title="Building a Road Bike, Part 2: How?" href="http://hourglass8.org/2011/05/25/building-a-road-bike-part-2-how/" target="_blank">Building a Road Bike, Part 2: How?</a></p>
<p>(edited after finishing Part 2)</p>
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		<title>Chicago&#8217;s Terrible AT&amp;T Network</title>
		<link>http://hourglass8.org/2009/07/29/atts-chicago-network-suck/</link>
		<comments>http://hourglass8.org/2009/07/29/atts-chicago-network-suck/#comments</comments>
		<pubDate>Wed, 29 Jul 2009 11:52:35 +0000</pubDate>
		<dc:creator>David Angel</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://hourglass8.org/?p=87</guid>
		<description><![CDATA[<br/>Recently, my AT&#38;T phone has been practically useless. I might as well make a cardboard cutout of a phone, try to make a call, use the internet, or attempt to use GPS. At least when my fake phone experiences &#8220;performance issues&#8221; I could get the satisfaction of watching that baby [...]]]></description>
			<content:encoded><![CDATA[<br/><p>Recently, my AT&amp;T phone has been practically useless. I might as well make a cardboard cutout of a phone, try to make a call, use the internet, or attempt to use GPS. At least when my fake phone experiences &#8220;performance issues&#8221; I could get the satisfaction of watching that baby burn, with the knowledge that all I&#8217;m losing is the 5 minutes it took to make it (I didn&#8217;t want a crappy fake after all) plus one match. Rather, I&#8217;m stuck with an expensive PDA with a camera that on occasion does act like a smart phone.<span id="more-87"></span></p>
<p>However, my greatest fear is that in the moment of a true emergency (the single most important factor in my owning a mobile) I will find out that I have no reception, no 3G access, and no GPS to alert anyone to where I am. Horror movies might as well just have all those nubile teenagers using AT&amp;T; at least it would be believable when they can&#8217;t call for help. Yet, AT&amp;T was not always as useful as shit on a stick.</p>
<p>Before July 2, 2009, I would have hands down recommended AT&amp;T to anyone looking for a phone. Their service in Chicago had been very solid, 3G was pretty decent, and my new Nokia E71X was working admirably. Then, on July 2, for about an hour or more, I lost complete service. I mean everything: no data, no texts, no calls. I tried my other older phone, my trusty Cingular 8525 (yeah, I&#8217;ve been with AT&amp;T for a while); no luck. And, all this happened the only hour I actually needed to make calls for business. So, I wrote an email to customer service, and got a fairly quick response. Here is a copy, sensitive information redacted, of my email to customer service first, and then the response:</p>
<blockquote><p>Q1:Enter the wireless number associated with the account you&#8217;re inquiring about<br />
A1:[redacted]</p>
<p>Q2:How long did your call last before it dropped?<br />
A2:immediate disconnect</p>
<p>Q3:Where did the call drop?<br />
A3:no connection established</p>
<p>Q4:Do you seem to drop calls in this particular area or does it happen in different areas as well?<br />
A4:Reception seems fine, rarely ever dropped calls before this afternoon.</p>
<p>Q5:How long have you had your existing phone?<br />
A5:2 months, also happens on my other AT&amp;T line, I&#8217;ve had that phone for 2 years.</p>
<p>Q6:Enter your question concerning Dropped Calls below:<br />
A6:It is ironic that this happens the one time during the day when I actually really need to make calls. The fact that it is a consistent &#8220;connection error&#8221; does not make me feel any better. I understand if circumstances are outside of the company&#8217;s control, but I pay a good sum of money and expect continuous and unabridged service.</p>
<p>Thank You.  Sorry if I seem grumpy, the timing just was terrible for lost service.</p></blockquote>
<p>Obviously, I was a bit cranky&#8230;. The response:</p>
<blockquote><p>Dear Mr. Angel,</p>
<p>Thank you for contacting AT&amp;T about your issue with dropped calls. I apologize for any inconvenience that this may have caused you. My name is [redacted] and I&#8217;ll be happy to help you with this.</p>
<p><strong>We have reviewed the coverage area based on your home address and showed we did have a couple of tower outages that began 7/2/09. The issue is being worked currently. We plan on have the towers restored within 24hrs.</strong> [emphasis added]</p>
<p>Mr. Angel I hope that the information provided has been helpful and has resolved all of your questions. Should you have additional concerns or questions about this issue please reply to this email. If you need to contact us again regarding a new issue please send us another email via the contact link through your online account. Again, my name is [redacted], and I thank you for being a valued AT&amp;T customer over the years. We will do our best to ensure that your wireless experience is a success.</p>
<p>I encourage you to visit our web site (www.att.com/wireless) often to view current and previous monthly statements, make payments and to shop for new product and service offerings.</p>
<p>Sincerely,</p>
<p>[redacted]<br />
AT&amp;T<br />
Online Customer Care Professional</p></blockquote>
<p>Anyhow, service was restored, and all appeared to be right in the world. Except, I began to notice periodic periods of pitiful performance by AP&amp;P &#8230; er, AT&amp;T. It kept happening and from my limited inquiries to friends and family with AT&amp;T since then, I am not the only one having the AT&amp;T &#8220;experience&#8221;.</p>
<p>So, I would be walking around my neighborhood, go inside a restaurant, be not 20 feet from the street, and BAM, no reception, no 3G, no GPS, no nothing. Same thing would happen occasionally at home. Now, maybe you&#8217;ll give AT&amp;T the benefit of the doubt. &#8220;But, David,&#8221; you&#8217;ll say, &#8220;some of those are older buildings, made of brick and mortar&#8230;.&#8221; Point granted, but here&#8217;s the thing: before that major tower outage, I got reception in those restaurants and at home. I got signal, could make calls, send texts, use 3G and GPS. I got game, soul, the bat signal &#8230;  whatever, you get the point.  AT&amp;T didn&#8217;t always suck, and now they do.</p>
<p>So, on July 21 when it happened at home, I sent another email to customer service, and it went like this:</p>
<blockquote><p>Q1:Enter the wireless number associated with the account you&#8217;re inquiring about<br />
A1:[redacted]</p>
<p>Q2:How long did your call last before it dropped?<br />
A2:1 minute</p>
<p>Q3:Where did the call drop?<br />
A3: Outside</p>
<p>Q4:Do you seem to drop calls in this particular area or does it happen in different areas as well?<br />
A4:don&#8217;t travel, same area</p>
<p>Q5:How long have you had your existing phone?<br />
A5:3 months, about</p>
<p>Q6:Enter your question concerning Dropped Calls below:<br />
A6:Reception, signal, and 3G use to be very solid in my area, [redacted], but recently it has been very poor, crappy actually. Areas I use to get full signal is now 3 bars at best, areas I use to get moderate reception now has none. Has something changed recently to cause such a degradation in the AT&amp;T network?</p></blockquote>
<p>A bit more polite this time around, after all I had a pretty good explanation the last time it happened. I got a response, but it was a request for an exact address. I provided it, and here was the subsequent reply:</p>
<blockquote><p>Dear Mr. Angel,</p>
<p>Thank you for taking the time to e-mail AT&amp;T regarding coverage. My name is [redacted], and I am happy to help you with your inquiry. I am sorry for the frustration not having good coverage has caused and I understand the urgency of having good service.</p>
<p>I have reported a network issue for the addresses of [redacted] and [redacted]. I am showing that there are several towers in the area at this time that are having issues. <strong>The service on some of the towers should not be service effecting and the others should be back up</strong> [emphasis added], but since you stated you are still having troubles in these areas I have reported the network issue so they will know you are still having troubles with the service.</p>
<p>If you continue to have troubles with the service in these areas please call customer care from a landline phone while in a troubled area and then they will be able to troubleshoot further.</p>
<p>I hope that the information provided has been helpful and has resolved all of your questions, Mr. Angel. Should you have additional concerns or questions about this issue please reply to this email. If you need to contact us again regarding a new issue please send us another email via the contact link through your online account. Again, my name is [redacted], and we realize you have many choices for a wireless service provider.  I want to personally thank you for considering AT&amp;T as your choice for wireless service!</p>
<p>I encourage you to visit our web site (www.att.com/wireless) often to view current and previous monthly statements, make payments and to shop for new product and service offerings.</p>
<p>Sincerely,</p>
<p>[redacted]<br />
AT&amp;T<br />
Online Customer Care Professional</p></blockquote>
<p>So, it seems that there are some towers having issues, but they should not be service affecting.</p>
<p>It then happened again, and again, and again, and again. I&#8217;ve simply stopped complaining about it to AT&amp;T, as prompt as their customer service is. After all, if I report this is not a localized event, that it happens throughout a full city block, why must I report every single address? So, I am simply going to keep track of when and where I have the AT&amp;T experience, and I&#8217;ll just send one massive email. That is, if my phone is able to get reception&#8230;.</p>
<p>Anyhow, if you are having issues with AT&amp;T, send <a href="http://www.att.com/wireless/contact-us/index.jsp" target="_blank">customer service</a> an email, just be sure to include exact addresses.  Oh, and I did a side-by-side comparison of my phone to a piece of poop on a stick. To be honest, it is sometimes hard to tell the difference. After all, only one is supposed to stink, and the other one I&#8217;m seriously considering flushing down the toilet.</p>
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